We only offer PayPal as payment method at this time.

Please read the rules of the store carefully: If there are pre-ordered products in the order, you need to wait for all the products to arrive before shipping. All products are prepared in Taiwan and shipped in about 14 to 21 working days. You fully accept the terms of this store after confirming the order. Thank you for your cooperation.

For the order-shipping process: All products in the store are shipped directly from the Taipei headquarter without going through any intermediaries. Except for special reasons (pre-orders and custom-made items excluded), we will need 3 to 5 working days to prepare the goods after receiving the order (excluding holidays). We will ship the order based on the stock inventory status of the ordered products. In addition, please estimate 10-14 working days as the normal delivery period. If there are pre-ordered items in the order, the entire order will be shipped only after all pre-ordered items are available.

Pre-order: The order is settled on the 5th of each month by 11:59pm PT and the shipment starts at the end of the month. Since pre-order items are freshly made and have a shorter shelf life, we need to consolidate the quantities and ask suppliers to prepare stock. Except for group orders, all other orders placed on the official website must wait until the pre-order items are finalized on the 5th of each month before shipping.

For order changes and cancellations: Once an order is placed and paid, it can not be cancelled by the purchaser. If you need to modify your order, please place a new order. The Taipei office receives the order confirmation at the same time, and since the complete order may already be in preparation, it cannot be changed unless it is automatically canceled because the product is out of stock or because it violates the order regulations. If you would like to cancel an order, please contact us at order.foroma@gmail.com within 3 hours of purchase. We will cancel your order on our end and email you an order confirmation along with a refund of your money, less the 12% transaction fee.

For the logistics status after shipment/package loss issues: After the order is shipped, the system will automatically send an "Order Shipment Confirmation" email and provide "tracking info" for you to check the status of the package. Please monitor the package's movement based on the "Tracking Info" in your email. Once the package leaves the Taiwan warehouse and reaches the respective transit station of the contracted logistics companies USPS/FedEx/DHL, Foroma is not responsible for any compensation for packages that are not successfully delivered, cannot be delivered, or are lost due to personal factors such as an unsafe personal email. If you need to add the "Signature Required" service to your order package, please send us a message via email within three hours after placing your order. We will charge an additional fee and add the "Signature Required" service to your shipping method. All products in the store need to have a designated delivery address and cannot be delivered to a PO box at this time.

All orders over $148 qualify for free shipping. Orders under $148 is $28. Shipping to Hawaii, Alaska, and Guam are not available at this time.

All products in the store need to have a designated delivery address and cannot be delivered to a PO box at this time.

No sales tax

目前我們只提供 PayPal 作為付款方式。

請仔細閱讀賣場規則：訂單內有預購商品需要等待所有商品到齊才會出貨。所有商品都是由台灣備貨到出貨大約14到21天工作日。確認下單後即是100%同意本賣場的規則，謝謝合作。

訂單出貨流程：本店所有商品皆由台北總公司直接出貨，不經任何仲介。 除特殊原因（預購、訂製商品除外），收到訂單後需3-5個工作天備貨（不含假日）。 我們將根據您所訂購商品的庫存情況出貨。 此外，請預估 10-14 個工作天為正常送貨時間。 若訂單中包含預購商品，則整筆訂單將在所有預購商品到貨後出貨。

預購商品：訂單於每月 5 日太平洋時間晚上 11:59 之前結算，並於月底開始出貨，因預購商品皆是新鮮製作、效期較短，需要統整商品數量並請供應商備貨，除團購訂單，其餘由官網下單者皆須等待每月5號預購商品結單後才出貨。

關於訂單變更和取消：訂單一旦提交並支付，買家無法取消。 若您需要修改訂單，請重新下單。 台北辦公室同時收到訂單確認，由於整張訂單可能已在準備中，除非因商品缺貨或違反訂單規定而自動取消，否則無法變更。 如果您想取消訂單，請在購買後 3 小時內透過 order.foroma@gmail.com 與我們聯繫。我們將取消您的訂單，並向您發送訂單確認郵件，同時退還您的款項，但需扣除 12% 的交易費。

關於出貨後物流狀況/ 包裹遺失問題：

訂單出貨後系統會自動發出「出貨確認信」，並提供「tracking info」給您查詢包裹狀況，請根據您郵件中的「tracking info」監控包裹的動向。包裹一旦離開台灣倉庫與簽約物流公司 USPS/ FedEx/ DHL 的所屬轉運站，福梅美不負責包裹因您個人因素導致配送不成功、無法投遞或因個人信箱不安全等因素造成包裹遺失的任何賠償。若您需要將訂單包裹添加「Signature Required」服務，請於下單後三小時內傳訊息至 email。我們將額外收取費用，並將您的出貨方式添加「需簽名才可投遞」服務。商店所有的商品需要有指定的收貨地址，目前無法送到郵政信箱。

所有超過 $148 美元的訂單均可享有免費送貨。 $148 美元以下的訂單為 $28 美元。 目前無法運送至夏威夷、阿拉斯加和關島。

商店所有的商品需要有指定的收貨地址，目前無法送到郵政信箱。

無銷售稅