Returns and Exchanges
All products on this website are final sale.
Due to food safety concerns and a cautious attitude, we will not accept refunds or exchanges.
Although sales are final, we would still like to give customers the best possible shopping experience. Therefore, please carefully inspect your package upon arrival for any errors or damages, and contact us immediately at order.foroma@gmail.com. Claims must be made within 7 days of receiving your package.
In order to properly evaluate a damage claim, we need evidence of the following:
Damaged item: Take a complete picture of the damaged item. The goods' damage should be visible in the picture.
External packaging: Take a clear picture of the damaged external packaging and the carrier postage label.
Internal packaging: Take a picture of the package's internal packing. The picture needs to display the internal packaging that was utilized to safeguard the contents of the box while it was being transported.
Please confirm again that you can accept our terms and services before placing your order.
退貨和換貨
本網站商品皆為最終出售。
對於食品健康的考量和謹慎的態度,我們將不接受商品鑑賞期及無故退換貨。
雖然銷售是最終的,但我們仍然希望為客戶提供最佳的購物體驗。因此,請在包裹到達時仔細檢查是否有任何錯誤或損壞,並立即透過 order.foroma@gmail.com 與我們聯繫。必須在收到包裹後 7 天內提出。
為了正確評估您的要求,我們需要以下證據:
破損商品:拍攝破損商品的完整圖片。 商品損壞情況應在圖片中清晰可見。
外包裝:拍攝清晰的破損外包裝及承運商郵資標籤。
內部包裝:拍攝包裹的內部包裝。 圖片需要顯示在運送過程中用於保護箱內物品的內部包裝。
請你在下單前再次確認你可以接受我們的條款還有服務。
Connect with us 與我們聯繫
Support 代購服務
info.foroma@gmail.com
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